UND Football

Frequently Asked Questions

ADDRESS/TELEPHONE/INTERNET FOR EXECUTIVE OFFICE

Alerus Center 
1200 42nd Street So. 
Grand Forks, ND 58201 
Phone Number: (701)792-1200
Fax Number: (701)746-6511 
Internet: www.aleruscenter.com

ALCOHOL POLICY

You must be 21 years of age to purchase all alcohol products. The Alerus Center will not serve alcohol to anyone who appears intoxicated and reserves the right to refuse service to anyone.

ALERUSCENTER.COM

aleruscenter.com is the official website for The Alerus Center. Here you will find upcoming events, booking information, directions, and much more.

ANIMALS

The Alerus Center welcomes Seeing Eye Dogs or other animal assistance utilized by the disabled or visually impaired. All other animals are prohibited.

ATM MACHINES

There are three Alerus Financial ATM machines located in the Alerus Center. One is located on the south wall of Entrance 1, the second is on the upper concourse near guest services and the third is in the telephone room by Entrance 5.

AUTOMOBILE ASSISTANCE

See Parking

BAGS, BACKPACKS, AND PURSES

Bags and backpacks are not allowed in the Alerus Center. Purses and diaper bags are allowed and are subject to inspection by Alerus Center Staff or Security when entering the Alerus Center or at anytime while inside the facility.

BANNERS AND SIGNS

Banners/signs are welcome inside the Alerus Center. To ensure that these articles do not distract from the enjoyment of other fans, the Alerus Center requests that guests adhere to the following guidelines:

Banners/signs should in no way infringe on the sightlines of other Alerus Center guests. Banners/signs may not be commercial, political, derogatory or obscene as determined by Alerus Center Staff. Signs must not utilize wood or metal material or other types of objects for support. Banners/signs must be affixed by using mat tape. Permission must be obtained from the Alerus Center prior to hanging any banner/sign and the Alerus Center reserves the right to remove any banner/sign.

BIRTHDAY PARTIES: CELEBRATE YOUR BIRTHDAY AT A UND FOOTBALL GAME!

For birthday parties, go to undsports.com and fill out a request.

BOTTLES AND CANS

Glass bottles are not allowed inside the Alerus Center. Cans may be taken off of suite level but glass must stay on suite level at all times. No outside food or beverage is allowed inside the Alerus Center.

BOX OFFICE

see Ticket Office

CAMERAS AND VIDEO EQUIPMENT

Still cameras are permitted in the Alerus Center on an event by event basis. Video cameras are not allowed and will be confiscated if brought into the arena.

CARRY-IN ITEMS

See bags, backpacks, and purses

CODE OF CONDUCT

The Alerus Center promotes good sportsmanship by student athletes, coaches, and spectators. We request your cooperation by supporting the participants and officials in a positive manner. Profanity, racial, or sexist comments or other intimidating actions directed at officials, student athletes, coaches, or team representatives will not be tolerated and are grounds for removal from the site and, if needed, additional disciplinary actions.

CONCESSIONS

For information on concessions and other services that the Alerus Center provides, please call Rod Oas at (701) 792-1403 or email at roas@aleruscenter.com

CONVENTION / MEETING SPACE BOOKING

The Alerus Center has a large ballroom, which can be divided into 5 separate rooms and 12 meeting rooms of various sizes. Please contact our Sales Team to book your next event – large or small.

Danielle Bratvold – dbratvold@aleruscenter.com or 792-1406
Amy Johs- ajohs@aleruscenter.com or 792-1410

CORPORATE SPONSORSHIPS

Maximize your advertising dollar! For all advertising/sponsorship inquiries, call 792-1200.

CREDIT CARD POLICY

Visa, MasterCard, Discover & American Express are accepted in the Box Office and as payment on convention rentals only.

DIAPER CHANGING STATIONS

Diaper changing stations are available in every concourse restroom within the arena.

DIRECTIONS TO THE ALERUS CENTER

From Interstate 29 southbound – Take the Demers Avenue exit and take a right onto Demers Avenue. From there you will travel east until you run into S. 42nd Street. Take a right onto S. 42nd St. and head south, the Alerus Center will be on your right.

From Interstate 29 northbound – Take the Demers Avenue exit and take a right onto Demers Avenue. Travel east until S. 42nd St. Take a right on S. 42nd St. and head south, the Alerus Center will be on your right.

From Highway 2 eastbound – Highway 2 turns into Gateway Drive. Follow Gateway Drive until S. 42nd St. Take a right on S. 42nd St. and travel south, crossing Demers Avenue. Continue south on S. 42nd St., Alerus Center is on your right.

DISABLED ACCESS

Disabled access into the Alerus Center may be found at entrances 1, 2, 3 and 5. The Alerus Center accommodates disabled guests by providing reserved parking, wheelchair ramps, and wider doorways and grab bars in restroom stalls. We will make any accommodation we can to make your visit to the Alerus Center an enjoyable one. We can also furnish assistive devises for the hearing impaired. Contact should be made to the ticket office well prior to the event.

ELEVATORS/ESCALATORS

There are two elevators located in the lobby of Entrance 1 that access both concourse and suite level. 

There is also an elevator in Entrances 2 & 3 with concourse access only.

ENTRANCE LOCATIONS

There are seven different entrances into The Alerus Center. Entrance 1 is the main entrance for access to the Box Office and Administration offices. The Alerus Center is also accessible from the north through the Canad Inn during business hours.

FIRST AID STATIONS

The Medical/First Aid Office is located in the Northeast corner of the concourse near section 209.

GAME TIMES

Unless otherwise noted, all UND Men’s Football games will begin at 1:00pm. See the event calendar at aleruscenter.com for other game information.

GIFT CERTICATES

The Alerus Center gift certificates can be purchased at the Alerus Center Box Office.

GROUP TICKETS

Group Tickets are available for certain events at the Alerus Center. For all group ticket questions contact: Bob LeBarron @ (701) 792-1417 or by email at blebarron@aleruscenter.com

GUEST SERVICES

Guest services is located in the Administrative Offices in the main lobby of Entrance 1.

HOTELS/MOTELS

CanadInns Destination Center, Grand Forks was opened in 2006 and is attached directly to the Alerus Center. For more information on your overnight stay in the Grand Cities please visit the Greater Grand Forks Convention & Visitors Bureau at www.visitgrandforks.com.

JR. CHAMPIONS CLUB

Join the Jr. Champions Club, presented by First State Bank and Midcontinent Communications. For only $25, you’ll receive a T-Shirt, “Captain of the Game” opportunity, one free ticket to a men’s hockey home game and free admission to all home games for football, volleyball, basketball and women’s hockey! Members will also receive admission to exclusive events and parties throughout the academic year. All kids ages 3-14 are eligible to join the Jr. Champions Club. Register online and find more information at undsports.com.

LOST AND FOUND

Lost & Found is located in the administrative office which is located in the main lobby of Entrance 1. If you have something to turn in it can be brought to the main office or turned over to Alerus Center Security.

LOST CHILDREN/MISSING PERSONS

Guests are encouraged to report a missing person(s) to anyone on the Alerus Center event staff. Alerus Center staff will work closely with GFPD and Alerus Center Security to help locate any missing individual(s).

MASCOTS

Live or dead animal mascots are not allowed inside The Alerus Center. Anyone caught with such items will be removed from the facility.

MERCHANDISE/SOUVENIRS

Merchandise stands for most concert events are located on the main and concourse levels, inside a designated meeting room or in a designated location on the arena floor.

NORTH DAKOTA CHAMPIONS CLUB

Established in 1996 to provide annual support for the athletic scholarship fund at UND, the North Dakota Champions Club helps the UND Athletic Department and more than 400 student athletes maintain a tradition of excellence in the classroom and in the competitive arena. For more information on how to become a North Dakota Champions Club member, contact Josh Morton at joshm@undalumni.net or 777-2237.

PARKING

There is a $5.00 parking fee for all ticketed events over $10.00 unless otherwise noted. This is effective 1/1/13.

PREMIUM SEATING

The Alerus Center offers Premium seating on Suite level. For more information on how you can become a suite holder at the Alerus Center, please call 792-1200.

PUBLIC PHONES

Public phones are located in the Northeast corner of the concourse by section 209, the Southeast corner of the concourse by section 201, the West concourse by section 217 & 212, the lobby of entrances 2 &3, the Pre-function hallway by meeting rooms 1 & 10. TDD is located in the telephone room by meeting room 10.

RADIOS

People wishing to listen to the radio broadcast while at a UND event are welcome to do so. The radio being used may not be any bigger than a hand held radio and must be equipped with earphones.

RE-ENTRY POLICY

Once you are admitted into The Alerus Center, there is no re-admittance if you choose to leave. (See smoking policy)

RESTROOMS

Restrooms are located in the Pre-function hallway, East concourse and West concourse.

SEARCH PROCEDURES

All personnel are subject to search upon entry. Any person refusing search will not be admitted and may receive a full refund from the box office.

SECURITY

The Alerus Center works closely with the Grand Forks Police Department to provide a safe and secure environment for all guests. The Alerus Center Security Office is located at Guest Services and the Back of House.

SMOKING POLICY

There is absolutely no smoking permitted anywhere inside the Alerus Center. The designated smoking entrance varies with event. This is the only entrance that you will be allowed to exit and re-enter during the event.

SPONSORS

The Alerus Center currently has a very limited number of advertising spots available. For information on becoming an advertiser at the Alerus Center on an annual basis or on a per event basis, please call 792-1200.

STROLLERS

Strollers are welcome inside the arena for young children and infants but are subject to search.

SUITES

The Alerus Center houses 14 private suites with suites available for annual lease or event-by-event purchase. For information on renting a suite or becoming an annual suiteholder, please call Lance Johnson at 792-1408 or email ljohnson@aleruscenter.com.

TAILGATING

There are a limited number of season spaces available for $50/space. Single-game tailgating passes may be purchased for $15/space on the day of the game at the south entrance of the parking lot. The tailgating lot opens 5 hours prior to game-time. For more info call Lance Johnson at 701-792-1408.

TICKET INFORMATION

Advance Ticket sales 
To purchase tickets in advance, call Ticketmaster at 1-800-745-3000, go online to ticketmaster.com, or visit a Ticketmaster Outlet near you.

Child Admittance 
Companion tickets are no longer required. Any child that is younger than two years of age will be admitted to most events for free. Anyone over the age of two will be required to have a ticket before entering the building. Any questions about this can be fielded by the Alerus Center Box Office (701) 792-1421.

Disabled/Wheelchair Seating 
All public areas of the building are accessible using ADA guidelines. Seats are available in various price levels. Contact the ticket office manager for all of your seating needs. Wheelchairs are available at doors 1, 2, and 3 and a picture ID will need to be presented, and will be held by the Alerus Center, until the wheelchair is returned. The Alerus Center can also furnish assistive devices for the hearing impaired. Please contact the box office well prior to the event to reserve the device.

Lost or Stolen Tickets 
Tickets that are either lost or stolen are the ticket holder’s responsibility and can not be refunded or replaced. Any questions should be directed to the Bob LeBarron, blebarron@aleruscenter.com.

Payment Options 
Payment Options for all The Alerus Center events include cash and credit card (MasterCard, Visa, Discover, and American Express). The Alerus Center no longer accepts checks at the Ticket Office. Tickets may also be purchased at any Ticketmaster outlet. Ticketmaster outlets in the Grand Cities include the Chester Fritz Auditorium and all Hugo’s locations. Visit www.ticketmaster.com for a convenient list of locations.

Suite Tickets 
Please call 792-1200 for information regarding suite tickets.

Ticket Office Business Hours 
The Alerus Center Box Office is open Monday – Friday, 10:00am – 5:30pm. Day of Event hours are 10:00am through event intermission. Hours subject to change.

TOURS

To book a tour of the Alerus Center, please contact the main administrative offices at 701-792-1200

UNDSPORTS.COM

undsports.com is the official athletic website for the University of North Dakota.

UND STUDENT TICKETS

Students single game tickets are available the Monday prior to the weekend game beginning at 8:00 am at the Memorial Union, Chester Fritz Auditorium, or The Ralph Engelstad Arena. On game days, if there are tickets still available, they will be available at the Alerus Center Box Office. Students will need to present a current UND Student ID and will only be allowed one ticket per ID card.

WEDDING RECEPTIONS

Our Facility. . .Your Wedding Day. . .Perfect!!

WHEELCHAIRS

The Alerus Center has wheelchairs available for use during all events. They are available at doors 1, 2, and 3. A picture ID must be presented and will be held by the Alerus Center Staff until the wheelchair is returned.

WILL CALL

Will Call is available for various events per request of the ticket purchaser. Tickets can be picked up at any open ticket office window, during business hours, after the purchase is made. The individual picking up the tickets must present his/her picture ID and the credit card used.

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